Shipping policy

Shipping Policy
5.1 Processing Time
Orders typically ship within 3–5 business days from the time your order is placed, excluding weekends and holidays. During busy periods (holidays, launches, promotions), processing may take slightly longer.

5.2 Shipping Regions & Carriers
We currently ship to United States addresses only.

Orders are shipped via USPS and/or UPS. The available shipping options and charges will be displayed at checkout and depend on factors such as order weight, destination, and chosen service level.

We do not currently offer a free shipping threshold; shipping costs are calculated at checkout.

5.3 Tracking & Delivery Issues
Once your order ships, we will provide tracking information when available. If you experience issues such as:

Non-delivery

Delivery to the wrong address

Damage upon arrival

please contact us at keepitspicy@infernoteaco.com with your order number and details. We’ll work with you and, when appropriate, the carrier to try to resolve the issue.