Refund policy

. Returns, Refunds & Exchanges

Because tea is a food product and our blends are small-batch and spicy, we have to be careful about what we accept back while still being fair.

6.1 General Return Window

Unless otherwise stated:

• You must contact us about any return or exchange request within 30 days of delivery.
  
  

• You can reach us at keepitspicy@infernoteaco.com with your order number and a description of the issue. We may request photos of the product and packaging.
  
  

We will review your request and let you know whether a return, refund, replacement, or store credit is appropriate.

6.2 Tea Products (Food Items)

For food safety and quality reasons:

• All tea sales are generally final.
  
  

• We do not accept returns or exchanges on tea just because the flavor is not to your taste (the “not your cup of tea” scenario).
  
  

However, if:

• Your tea arrives damaged,
  
  

• You receive the wrong item, or
  
  

• You have a reasonable concern about safety or contamination,
  
  

please contact us within 30 days, and we will work with you to make it right. Depending on the situation, this may include:

• Sending a replacement
  
  

• Issuing a refund
  
  

• Providing store credit
  
  

We may ask you not to consume the product if there is any question about its safety.

6.3 Accessories (Tumblers, Infusers, etc.)

For non-food accessories (such as tumblers, infusers, or similar items):

• Items must be unused, unwashed, and in their original packaging and resellable condition.
  
  

• You must contact us within 30 days of delivery for a return or exchange request.
  
  

Once we receive and inspect the returned item, we will notify you whether a refund, store credit, or exchange has been approved.

6.4 Clothing & Swag

Due to limited runs, sizing, and hygiene considerations:

• Clothing and swag (apparel and similar items) are final sale and not returnable or exchangeable, except in cases of damage or our fulfillment error (wrong size/item shipped).
  
  

If an apparel item arrives damaged or incorrect, contact us within 30 days and we’ll work with you on a replacement or appropriate resolution.

6.5 Who Pays Return Shipping?

Our default approach:

• If you are returning an item because you changed your mind or no longer want it (where a return is allowed, such as eligible accessories), you are responsible for the cost of return shipping. Original shipping charges are non-refundable. 

• If the return is due to our error (wrong item, manufacturing defect, or clearly damaged in transit), we may provide a prepaid return label or otherwise cover/reimburse reasonable return shipping costs.
  
  

We will explain your options when you contact us about your specific situation.

6.6 Refund Method & Timing

Approved refunds will be processed to your original payment method, or as store credit if that is offered and you choose it. Please allow a reasonable processing time after we receive and inspect the returned item. Your bank or card issuer may take additional time to post the refund.